Privacy Policy and Personal Data Processing

This Privacy Policy explains how AG STUDIO (the “Controller”, “we”) processes and protects personal data of users of en.agstudio.md (the “Website”).

By using the Website and/or submitting data via forms or our contact channels, you confirm that you have read this Policy.

1. Controller contact details

• Controller: AG STUDIO
• Registration details:
• Address: Online
• Email: admin@agstudio.md
• Phone: +373 (69) 930-633

2. Data we collect

2.1. Data you provide

• name, surname, company name;
• contact details (email, phone, messengers);
• message content, brief/specification;
• files and materials you upload;
• billing details (when needed for contracting/invoicing).

2.2. Data collected automatically

• IP address, device/browser type, language;
• date/time of visit, pages viewed and actions;
• referrer/source, UTM tags (if present);
• cookies and similar technologies (when enabled).

3. Purposes of processing

• handling inquiries and contacting you back;
• preparing proposals, contracts, invoices;
• providing services (development, support, consulting);
• business correspondence;
• website improvement, analytics, and security;
• legal compliance and protection of our rights.

4. Legal bases

• your consent (e.g., when submitting a form);
• performance of a contract or steps prior to contract;
• compliance with legal obligations;
• legitimate interests (security, abuse/fraud prevention, service improvement).

5. Cookies & analytics

We may use cookies to ensure proper website operation, remember preferences, and collect statistics. You can disable cookies in your browser settings, but some features may not work properly.

Services used (if applicable): Google Analytics 4, Google Tag Manager

6. Sharing with third parties

We do not sell personal data. We may share data with contractors and service providers necessary to operate the Website and deliver services (e.g., hosting, email, CRM, analytics, payment services), as well as when required by lawful requests from public authorities.

Third parties access data only to the extent necessary and are required to keep it confidential.

7. International transfers

If our providers/contractors are located outside your country, data may be processed in other jurisdictions. We take reasonable measures to protect data and work with reputable providers.

8. Retention

We retain personal data only as long as necessary for the purposes described above or as required by law. Typically, inquiries and correspondence are retained up to 24 months; accounting/contract documents are retained as required by applicable regulations.

9. Your rights

• request access to your data;
• request correction or update;
• withdraw consent (where applicable);
• request deletion where there is no legal basis to retain data;
• object to or restrict processing in certain cases.

Requests: admin@agstudio.md

10. Security

We apply organizational and technical measures (access control, passwords/2FA, backups, updates). However, no method of transmission over the Internet is 100% secure.

11. Consent

By submitting a form on the Website, you confirm your consent to personal data processing for the purposes described in this Policy. A separate consent text is available here: Consent to Personal Data Processing.

12. Changes

We may update this Policy. The current version is available at: /privacy/